Accor professions guide : Receptionist
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dimanche 17 octobre 2010, par ,
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What exactly does my mission involve ?
- Welcome the customer personally and warmly, handle all the operations involved with the customer’s arrival and departure
- Respond to the various customer demands
- Coordinate work with the housekeeper or rooms’ team for cleaning rooms
- Always propose an alternative solution within the Group if the hotel is full
- Handle invoicing and payment and abide by the brand’s commercial offers